We do our best to process and pack up orders within 1-2 business days. You will receive tracking information when your order ships. If you have any questions, please contact our friendly Customer Service and we'll be glad to help. (If you are contacting us in a language other than English, please be patient with our translation).

We ship from The Netherlands to destinations in the EU, EEA and UK. For shipments to all other destinations, please visit our USA website.

Orders ship via GLS or UPS depending on the weight and destination. If you live in the UK, EFTA, or anywhere outside of the EU, taxes and import fees may be collected upon delivery. 

Within the EU

Orders €75+ ship for free!
Flat Rate shipping €9.95 on orders less than €75

To the UK + EFTA + Rest of Europe

Orders €100+ ship for free!
Flat Rate shipping €15.95 on orders less than €100
VAT will be due upon delivery 

* Delivery to zip codes that UPS considers to be "Remote" are charged the UPS Extended Service area fee of €30 in addition to the standard shipping rates.

Please double check your shipping address before submitting your order. We are unable to update your address or cancel you order prior to shipping once it is in our system. If your package is returned to us due to an incorrect address or refused delivery, we will refund the cost of the items less a 20% restocking fee if the goods are still in saleable condition. Shipping costs are non-refundable.