Frequently Asked Questions
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We ship from The Netherlands to nearly all destinations within Europe, Asia, the Middle East, Oceania, South America & South Africa. You'll be able to select your country and add your address details at checkout. If you're able to find your country, we can ship to you!
Unfortunately at the moment, because of the current political situation, our shipping carriers have suspended delivery to Ukraine and Belarus, so delivery to these locations is not possible.
For destinations in North America & Central America, please visit our USA website.
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Region
Shipping Cost for orders €40+
Shipping Cost for orders less than €40
EU FREE €5.95 UK, EEA, Europe (non-EU), Türkiye FREE €9.95 Middle East, Oceania, Asia €35 €35 South America, South Africa €40 €40 If you live in the UK, EFTA, or anywhere outside of the EU, taxes and import fees may be due upon delivery.
For orders shipping to North America, use our USA website for quicker transit times and more affordable shipping costs.
Delivery to zip codes that UPS considers to be "Remote" are charged the UPS Extended Service area fee of €30 in addition to the standard shipping rates.
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We do our best to pack up orders within 1-2 business days. Orders ship via GLS or UPS depending on the weight and destination. Most orders arrive within 1-8 business days.
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When your order arrives, open it up and take a look. If anything isn't as expected, got damaged in transit, or doesn't fit properly, let us know and we'll make it right.
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No problem! We offer full and partial refunds and exchanges. Read more here.
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Due to the way we make our products, we are unable to customize single items. In general, we cannot change the kind of paper in the notebooks from what you see listed or change the colors, but we are always happy to hear what you'd like to see us make in the future!
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Kspill Productions LLC
725 SW Umatilla Ave
Redmond, OR 97756
hello@cognitivesurplus.eu
CS EURP BV
Kroonwiel 2
6003BT Weert
Netherlands
https://pcm.li/L7ArXin3
Getting in touch
Have a question about one of our products? Got a great idea for a product you'd like to see? Something not right with your order? Use this form to get in touch with us. We promise to get right back to you, and if something's not right, to do everything we can to make it right.
We give our employees nights and weekends off so they can spend time with their families. Please be patient if you're emailing outside of business hours. Our customer support team is located at our headquarters in Oregon, USA.